FAQ

  • What is a "Planning and Logistics" Fee?

    Planning + Logistics Fee (20%). This is not a gratuity charge. It is a service charge related to the cost of executing your event and running our business. It covers overhead costs we have at Heirloom, including the time and labor spent planning your event, the time and logistics involved in executing your event on the front and back end, and to go containers (for drop-offs). It also covers the maintenance and repairs of our equipment, our delivery vehicle, and items like chafing dishes, serveware, and utensils.

  • What are the weekday and weekend minimums?

    Weekday minimum is $300. Weekend minimum is $600. These minimums include full use of our indoor event space (and outdoor space, weather permitting) for up to 3 hours. Any additional time is subject to an additional charge of $100 per hour. Heirloom is fully equipped with fine China dinner sets, silver flatware, crystal glassware, and furniture. Minimums are met through food and drink orders.

  • Is gratuity included?

    Gratuity is not included in the final bill, but is very much appreciated, and shared equally amongst Heirloom team members working your event.

  • What is the capacity at Heirloom?

    For a sit down dinner inside, Heirloom can host up to 34 guests at one long community table, or up to 40 if you utilize our six bar seats. If you are hosting a more casual, cocktail party style event Heirloom can hold up to 75 guests indoors. Events held outside in our garden can accommodate groups up to 75-100 guests.

  • How and when do I make the final payment?

    Final payments are due by the end of your event, unless previously discussed with Heirloom staff. We carry portable card readers for your convenience. Checks are acceptable only when discussed and agreed to before the event.

  • What local farmers does Heirloom use?

    We work directly with Flavor Country Farms, Honey Creek Creamery, Plum Creek Farms, Jon's Naturals, and through local food distributors Lone Tree Foods and Farmtable Delivery.

  • Can I bring in outside alcohol?

    Heirloom Fine Foods has a full liquor license and a wonderful wine, beer, and seasonal cocktail menu available for both onsite and offsite events. If there is anything specific your party wants us to provide during your event, please let us know and we will do our best to source it for you. If you want to bring in specific wine or champagne for events held at Heirloom, it will be subject to a corkage fee.

  • Can I bring in my own decorations?

    Heirloom staff must be made aware of and approve any outside decor prior to your event date. We prohibit the following decor/celebration products: rice, glitter, confetti, fireworks, and anything else environmentally harmful or potentially dangerous. A cleaning fee will be charged if our policy is violated. We do not allow guests to hang items on our walls.

  • Is my deposit refundable?

    No, your deposit is not refundable.

  • Are ticketed events refundable?

    Ticketed events are nonrefundable. If you are no longer able to attend an event you have purchased tickets for, there are two options. You may either gift/sell your tickets to family or friends or contact Heirloom and we can try to resell the tickets for you! If tickets resell through Heirloom, we will refund you the price of your tickets.